Effective date: 28 July 2026

1. Introduction JR Garage Doors (we, us, our) is committed to protecting the privacy and personal information of our customers, prospective customers, suppliers and website visitors. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we store and protect it, and the choices you have. This policy applies to personal information collected through our website, by phone, email, in person and during the provision of our garage door services across Melbourne’s eastern suburbs.

2. Privacy principles We handle personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) and other applicable laws. We are committed to collecting only the information necessary for legitimate purposes and to managing that information responsibly.

3. What information we collect We may collect the following types of personal information:

• Contact details: name, postal address, email address, phone number.

• Service details: property address, garage door make/model, measurements, service history, photos of premises or equipment.

• Transaction information: invoices, payment method details (card details are processed by our payment providers; we do not store full card numbers), quotes and job records.

• Communication records: email correspondence, phone call logs, SMS messages, notes from in-person visits.

• Marketing preferences: whether you consent to receive marketing communications from us.

• Feedback and complaints: comments, ratings, or other information you provide about our services.

• Website data: IP address, device and browser information, pages visited, referrer, and cookie data (see Cookies section).

We generally collect personal information directly from you. We may also collect information from third parties (e.g. suppliers, contractors, referees) or publicly available sources where necessary and lawful.

4. Why we collect your personal information We collect and use personal information for purposes including:

• Providing and managing garage door services, repairs, installations, ongoing maintenance and quoting.

• Creating and maintaining job records and service history.

• Processing payments, invoices and warranty claims.

• Scheduling appointments and communicating service updates.

• Responding to enquiries, feedback and complaints.

• Sending service reminders, safety notices or information about products relevant to services you have used.

• Marketing our services, where you have consented.

• Meeting legal, regulatory or contractual obligations.

• Improving our services, training staff and managing our business operations.

5. How we disclose and share information We may disclose personal information to:

• Our employees, contractors, subcontractors and service providers who require the information to provide services (e.g. tradespeople, couriers, IT and payment providers).

• Third-party service providers for data hosting, backup, analytics, marketing or customer relationship management.

• Government authorities, regulators or law enforcement where required or permitted by law.

• Prospective buyers or advisers in the event of a sale, merger or restructuring of our business (we will require continued protection of personal information).

• Others where you have given consent.

We do not sell personal information to third parties.

6. Cross-border disclosures Some service providers we use may be located overseas. Where we transfer personal information overseas we will ensure there are adequate safeguards in place in accordance with applicable law, such as contracts requiring the overseas recipient to protect personal information to standards comparable to ours.

7. Security and storage We hold personal information in physical and electronic form. We use reasonable technical, administrative and physical security measures to protect your personal information from unauthorised access, disclosure, misuse, alteration or loss. These measures include secure storage, restricted access, firewalls and encryption where appropriate.

No internet transmission or electronic storage is completely secure. If a security breach occurs that is likely to result in serious harm, we will take appropriate remedial steps and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

8. Retention of personal information We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and tax obligations, resolve disputes and enforce agreements. When information is no longer needed we will securely destroy or de‑identify it.

9. Cookies and website tracking Our website uses cookies and similar technologies to enhance performance, improve user experience and collect analytics. Cookies may be session or persistent and can be used to remember preferences and gather non‑identifying information about visits. You can manage or disable cookies via your browser settings, but this may affect website functionality.

10. Marketing communications We may contact you with service-related messages, reminders, safety information or marketing offers where you have consented. You can opt out of marketing communications at any time by:

• Using the unsubscribe link in marketing emails; or

• Contacting us directly (see Contact details below).